clean-winss.co.uk
clean-winss.co.uk

Contact CleanWins Casino

Welcome to CleanWins Casino Support! Our customer service team is available 24 hours a day, seven days a week through live chat, with email assistance for account verification, payment enquiries, bonuses and other casino-related questions.

At CleanWins, we provide customer assistance in English. Whether you need help accessing your account, checking a withdrawal, submitting KYC documents or understanding a promotion, our support channels are available to eligible account holders.

For immediate assistance, open our live chat directly from the casino interface. For detailed enquiries and formal complaints, contact us at support@cleanwins.com.

CleanWins Customer Support – Contact Options

Our customer support operates through live chat and email. VIP members at selected loyalty levels also have access to priority assistance and dedicated communication channels.

CleanWins Support Channels

Contact MethodAvailabilitySuitable Enquiries
Live Chat24/7Login issues, bonuses, deposits, withdrawal status and general account questions
Email Supportsupport@cleanwins.comKYC verification, payment enquiries, formal complaints and detailed account issues
Priority SupportSapphire VIPPriority handling of account enquiries
Dedicated VIP ManagerRuby and Diamond VIPPersonalised account assistance and withdrawal enquiries
WhatsApp SupportDiamond VIPExclusive VIP communication
All standard support services are provided in English. We do not offer a public telephone support line or a published postal address for player correspondence.

CleanWins 24/7 Live Chat Support

Our CleanWins live chat is available around the clock, seven days a week. It is the primary contact method for account questions, bonus clarification, login problems and payment enquiries.

Live chat is accessible directly from the casino interface, allowing customers to begin a support conversation without sending a separate email.

How to Contact CleanWins Through Live Chat

  1. Open CleanWins:

    Access the casino website through a compatible desktop or mobile browser.

  2. Find the Chat Icon:

    Locate the live chat button in the casino interface.

  3. Open Live Chat:

    Select the icon to start a support session.

  4. Describe Your Question:

    Explain whether the issue concerns login, payments, bonuses, KYC or another account feature.

  5. Provide Relevant Details:

    Share your registered email address or transaction reference when requested through the authorised support process.

  6. Follow the Support Instructions:

    Complete any necessary account checks or troubleshooting steps.

During busy periods, customers may encounter a short waiting queue. Live chat remains available 24/7.

What Can CleanWins Live Chat Help With?

  • CleanWins Casino login and account access.
  • Forgotten passwords and account restrictions.
  • Welcome bonus activation using WELCOME1.
  • Weekly reload bonus questions involving WEEKLY250.
  • Deposit status and payment method enquiries.
  • Pending withdrawal requests.
  • KYC verification status.
  • Responsible gambling limits and account restrictions.

CleanWins Email Support – support@cleanwins.com

Our email support channel is available for enquiries that require a detailed explanation, supporting information or a written record.

Customers can contact us at support@cleanwins.com.

Email is particularly useful for questions concerning identity verification, payment investigations and formal complaints.

How to Email CleanWins Casino Support

  1. Open your preferred email service.

  2. Enter support@cleanwins.com as the recipient.

  3. Add a clear subject line, such as Withdrawal Enquiry, KYC Verification or Account Access.

  4. Include the email address registered to your CleanWins account.

  5. Describe the issue and provide any relevant transaction or case reference.

  6. Send the message and monitor your inbox for a reply from the support team.

For account security, never include your password, full payment card number, authentication codes or cryptocurrency private keys in an email.

Information to Include in a Support Email

InformationWhen It Is Useful
Registered Email AddressAccount identification
Full Name on AccountAccount verification enquiries
Transaction ReferenceDeposit or withdrawal investigations
Payment DateIdentifying a transaction
Payment AmountDeposit or withdrawal enquiries
Bonus CodeWelcome or reload promotion issues
Description of the ProblemExplaining the required assistance
Identity documents and other sensitive information should be submitted only through a secure, authorised verification process.

CleanWins VIP and Priority Customer Support

Our CleanWins VIP programme provides additional support benefits for qualifying loyalty members.

Priority support begins at Sapphire, while Ruby and Diamond members can access a dedicated VIP manager.

CleanWins VIP Support Levels

VIP LevelSupport Benefits
Quartz24/7 Live Chat
EmeraldStandard Support and Personalised Offers
SapphirePriority Customer Support
RubyDedicated VIP Manager and Priority Withdrawals
DiamondDedicated VIP Manager and Exclusive WhatsApp Support

Ruby VIP Support

Ruby VIP members can contact a dedicated account manager for personalised assistance with account questions, loyalty benefits and withdrawal enquiries.

Ruby membership also includes priority withdrawal processing under the applicable VIP conditions.

Diamond VIP Support

Diamond members receive dedicated VIP assistance and access to exclusive communication channels, including WhatsApp.

Our Diamond loyalty tier also includes higher withdrawal limits and priority account services.

VIP customers should use the contact route provided through their membership arrangements. A public WhatsApp number is not listed in the supplied support information.

CleanWins Casino Account and Login Support

Our customer support team assists with account access issues, including login errors, forgotten passwords and temporary account restrictions.

Registered players normally access CleanWins using the email address and password created during registration.

How to Recover a CleanWins Password

  1. Open the CleanWins login form.

  2. Select the password recovery option.

  3. Enter the email address registered to your account.

  4. Open the password recovery message sent to your inbox.

  5. Follow the instructions to create a new password.

  6. Return to the login form and enter your updated credentials.

If you cannot access the registered email address or your account is restricted, contact our 24/7 live chat team for further assistance.

CleanWins Casino Withdrawal Support

Our support team can assist with pending withdrawals, payment processing questions and verification requirements.

CleanWins supports withdrawals through Faster Payments, Bitcoin, USDT and USDC. Processing times depend on the selected method and account verification status.

CleanWins Withdrawal Processing Times

Withdrawal MethodReported Processing Time
Faster PaymentsUp to 3 business days
BitcoinUsually 0–24 hours after approval
USDTUsually 0–24 hours after approval
USDCUsually 0–24 hours after approval
Withdrawal requests may require additional processing when identity verification or payment ownership checks are incomplete.

How to Contact CleanWins About a Pending Withdrawal

  1. Log in to your CleanWins account.

  2. Open the Cashier or Wallet section.

  3. Check the status of your withdrawal request.

  4. Find the transaction reference and confirm the payment amount.

  5. Open the 24/7 live chat or email support@cleanwins.com.

  6. Provide your registered email address, withdrawal date, amount and transaction reference.

  7. Follow any instructions relating to verification or payment processing.

Customers should complete the required KYC procedure before withdrawal approval. The standard minimum withdrawal is £20.

CleanWins KYC Verification Support

Know Your Customer verification is required before withdrawals can be released from a CleanWins account.

Our verification team may request documentation confirming identity, residential address and ownership of the payment method used.

Documents Required for CleanWins Verification

DocumentPurpose
Passport or National Identity CardConfirm Identity
Driving LicenceAlternative Identity Document Where Accepted
Recent Utility Bill or Bank StatementConfirm Residential Address
Proof of Payment Method OwnershipVerify Deposit Source
Additional Identity PhotographEnhanced Verification Where Requested

How to Get Help with CleanWins KYC

  1. Log in to your CleanWins account.

  2. Check whether your account has an outstanding verification request.

  3. Prepare the requested identity, address or payment ownership documents.

  4. Open the authorised verification interface or contact CleanWins support for submission instructions.

  5. Submit the required information through the secure approved process.

  6. Contact live chat or email support if you need clarification about the verification status.

Documents must match the personal information registered to the account. Third-party payment methods are not permitted under the supplied CleanWins payment conditions.

CleanWins Casino Bonus Support

Our support team can answer questions about CleanWins welcome bonuses, reload promotions, cashback and loyalty rewards.

The reported CleanWins welcome package is 900% up to £6,000 with promo code WELCOME1.

Our weekly reload offers 50% up to £250 with code WEEKLY250, subject to a £10 minimum qualifying deposit and 25x wagering on the combined deposit and bonus.

When to Contact Support About a Bonus

  • WELCOME1 is not accepted during a qualifying deposit.
  • WEEKLY250 cannot be activated.
  • A qualifying bonus has not appeared in the account.
  • Cashback has not been credited as expected.
  • A free spins reward requires clarification.
  • Bonus wagering progress appears incorrect.
  • VIP benefits are missing from the account.

When contacting support, include the relevant promo code, transaction reference and a description of the problem.

CleanWins Responsible Gambling Support

At CleanWins, our support team can assist eligible account holders with responsible gambling restrictions and account protection requests.

Our reported responsible gambling measures include deposit limits, session reminders, a seven-day cooling-off period and self-exclusion.

Responsible Gambling Requests

RequestAvailable Assistance
Deposit LimitsDaily, Weekly and Monthly Restrictions
Session RemindersTime Management Tools
Cooling-Off7-Day Temporary Break
Self-ExclusionAccount Restriction Through Support

How to Request a Cooling-Off Period or Self-Exclusion

  1. Open CleanWins live chat or contact support@cleanwins.com.

  2. Identify your registered account.

  3. State that your enquiry concerns responsible gambling.

  4. Request the appropriate restriction, such as a seven-day cooling-off period or self-exclusion.

  5. Follow the support team's instructions for applying the restriction.

Responsible gambling requests should be communicated clearly. Anyone experiencing gambling-related harm should consider stopping gambling and seeking independent support.

CleanWins Casino Support on Android and iOS

Our CleanWins customer support is accessible through the mobile browser platform.

We do not provide a dedicated native Android or iOS application. Eligible players can access live chat through Chrome, Safari and other compatible mobile browsers.

How to Contact CleanWins on Mobile

  1. Open the CleanWins website through your Android or iPhone browser.

  2. Locate the live chat icon in the mobile interface.

  3. Tap the icon to open the support conversation.

  4. Describe your account, payment or promotional enquiry.

  5. Follow the instructions provided by the support team.

Email support remains available at support@cleanwins.com for customers who prefer written communication.

CleanWins Casino Licence and International Support

CleanWins Casino is operated by Onimim LTD, registered in the Union of Comoros under company number 15765.

Our casino operates under an Anjouan gaming licence, number ALSI-192407051-FB.

In certain jurisdictions, operational services are supported by a Cyprus-registered service facilitator identified by registration number HE 464873.

Customer support is provided in English through live chat and email.

Frequently Asked Questions About CleanWins Customer Support

How can I contact CleanWins Casino?

You can contact our support team through 24/7 live chat or email at support@cleanwins.com.

Is CleanWins customer support available 24/7?

Yes. Our live chat service operates 24 hours a day, seven days a week.

What is the CleanWins Casino support email?

The reported CleanWins customer support email address is support@cleanwins.com.

Does CleanWins Casino offer telephone support?

No public telephone support line is listed. Customers should use live chat or email.

What language does CleanWins support use?

Our customer support services are provided in English.

How do I contact CleanWins about a pending withdrawal?

Open the Cashier or Wallet section, check your withdrawal status and contact live chat or support@cleanwins.com with your registered email address, payment amount and transaction reference.

Can CleanWins support help with KYC verification?

Yes. Our support team can assist with document requirements and verification status. Required documents may include photo ID, proof of address and payment ownership evidence.

How can I get help with a CleanWins bonus code?

Contact our live chat team with the relevant code and transaction information. The welcome bonus uses WELCOME1, while the weekly reload uses WEEKLY250.

Does CleanWins provide VIP support?

Yes. Sapphire members receive priority support, while Ruby and Diamond members have access to a dedicated VIP manager. Diamond members also have exclusive communication channels, including WhatsApp.

Can I contact CleanWins through WhatsApp?

WhatsApp is listed as an exclusive communication option for Diamond VIP members. No public WhatsApp support number is provided.

How do I request self-exclusion at CleanWins?

Contact our live chat or email support team and state that you want to request self-exclusion. The support team handles the relevant account restriction procedure.

Can I contact CleanWins from an iPhone or Android phone?

Yes. Our live chat is available through compatible mobile browsers, including Safari on iPhone and Chrome on Android.

Is CleanWins Casino available to UK residents?

No. CleanWins does not hold a UK Gambling Commission licence, and UK residents are restricted from registration and real-money gameplay.

Who operates CleanWins Casino?

CleanWins is operated by Onimim LTD, registered in the Union of Comoros under company number 15765.

Last updated: November 9, 2026