CleanWins Casino Privacy Policy

At CleanWins Casino, we collect and process personal information to manage player accounts, verify identities, handle financial transactions and protect our gaming platform. Our Privacy Policy covers the information we receive during registration, account verification, casino activity and communication with customer support.

CleanWins Casino is operated by Onimim LTD, registered in the Union of Comoros under company number 15765. Onimim LTD is identified as the data controller responsible for personal information processed in connection with CleanWins player accounts and casino operations.

We collect information such as your full name, date of birth, residential address, email address, telephone number, payment references and transaction history. Additional documents are required when completing Know Your Customer (KYC) verification before a withdrawal.

We also use technical information and cookies to maintain account sessions, operate website features and protect accounts against unauthorised access. Personal data may be shared with service providers involved in payments, identity verification, game delivery and fraud prevention where necessary.

UK notice: CleanWins operates under an Anjouan gaming licence, reference ALSI-192407051-FB. We do not hold a UK Gambling Commission licence, and residents of the United Kingdom are restricted from registering or playing. Applicable personal data protection obligations remain separate from gambling licensing requirements.

Additional Service Facilitator

In certain jurisdictions, our operational arrangements may involve a Cyprus-registered service facilitator identified by registration number HE 464873.

The registered address associated with this service facilitator is Smyrnis 25, Kaimakli, 1026, Nicosia, Cyprus.

Where the facilitator processes personal information in connection with CleanWins services, its responsibilities depend on the applicable service arrangements and data protection requirements.

Our CleanWins registration process consists of two stages. We collect the information needed to create an account, establish the customer's identity and determine eligibility to use casino services.

Information Collected During Registration

During the first stage, we request:

• Email address.
• Account password.
• Telephone number and country prefix.
• Preferred account currency.

The second registration stage requires:

• Full legal name.
• Date of birth.
• Residential address.

We use these details to create the player account, communicate registration information, verify eligibility and maintain accurate account records.

Email Confirmation and Google Sign-In

CleanWins uses email confirmation as part of its registration process. We process the registered email address to deliver account activation and recovery messages.

Google Sign-In is also available as an alternative account access method. Where a customer uses this option, authentication-related information may be exchanged as necessary to establish or access the CleanWins account.

Google authentication does not remove our requirements for accurate personal information, age eligibility or account verification.

Know Your Customer verification is mandatory before we release withdrawals. We use KYC information to confirm the account holder's identity, age, residential details and ownership of the payment method used.

Verification is generally completed in connection with a withdrawal request, although additional checks may be requested earlier when necessary.

Proof of address may need to be dated within the last three months, depending on the verification request.

Documents must be readable, genuine and consistent with the details registered to the account. We may request additional information when necessary to complete verification or investigate inconsistencies.

We use personal information for defined purposes associated with operating casino accounts, processing financial transactions and meeting applicable legal and regulatory obligations.

Account Management

We process registration information and account credentials to create player accounts, authenticate logins, manage account settings and provide account-related communications.

Identity Verification and Compliance

We use personal details and verification documents to confirm identity, prevent underage gambling, support anti-money laundering procedures and investigate potentially fraudulent activity.

Payment Processing

We process relevant payment information to manage deposits, withdrawals, transaction records and payment method ownership checks.

Account Security and Fraud Prevention

We use technical and account information to identify suspicious activity, protect login sessions and investigate possible unauthorised access or breaches of account rules.

Customer Support

We process account identifiers and communication records to investigate customer enquiries, assist with KYC verification, answer payment questions and handle complaints.

Marketing Communications

Where customers have opted in to receive promotional communications, we may use their contact details to send information about CleanWins bonuses, casino promotions and related offers.

Customers can withdraw marketing consent through the available account preferences or by contacting support@cleanwins.com.

Where data protection legislation requires a lawful basis for processing, the applicable basis depends on the information involved and the purpose for which it is used.

Our account-related processing may involve the following legal grounds, where recognised by the applicable law:

• Contractual Necessity: Processing information needed to create and operate a CleanWins player account.
• Legal Obligations: Processing required to comply with applicable identity verification, financial recordkeeping or anti-money laundering requirements.
• Legitimate Interests: Protecting accounts, preventing fraud and maintaining the security of casino systems, where an appropriate assessment supports that basis.
• Consent: Processing that relies on a customer's permission, including certain marketing communications and optional tracking technologies.

The specific legal basis for each processing activity depends on the applicable jurisdiction and data protection requirements.

Our CleanWins cashier supports Visa, Mastercard, instant bank transfers, Bitcoin, USDT and USDC for eligible deposits.

Withdrawals are supported through Faster Payments and selected cryptocurrency methods.

We process payment information as necessary to identify transactions, verify account ownership, investigate payment issues and maintain financial records.

Payment Information We Process

• Payment method type.
• Relevant payment account identifiers or references.
• Transaction amounts and dates.
• Deposit and withdrawal history.
• Payment status and confirmation records.
• Cryptocurrency wallet addresses and transaction references.
• Payment ownership verification information.

The data processed depends on the selected payment method and the payment provider involved. Our privacy policy does not establish that CleanWins itself stores complete card numbers or card security codes.

Third-Party Payment Restrictions

CleanWins requires deposits to originate from a payment method belonging to the registered account holder.

We may use payment ownership information to verify compliance with this requirement before approving a withdrawal.

We share personal information where necessary to provide casino services, process transactions, complete verification or meet applicable obligations.

The information shared depends on the service involved and the role of the receiving organisation.

Service providers processing information on our behalf are required to handle it according to the applicable contractual and legal safeguards.

We do not sell personal information to unrelated marketing companies or external commercial entities.

International Data Transfers

CleanWins operates through an international service structure. Personal information may be processed in different jurisdictions where necessary for account administration, payments, technical services or verification.

Where international transfers are subject to applicable data protection rules, the relevant transfer conditions and safeguards must be satisfied.

Our website uses cookies and related technologies to support account sessions, maintain security and operate casino features.

Cookies may also be used for analytics and optional functions where those technologies are enabled and permitted.

Managing Cookies

Customers can view, block or remove cookies through their browser settings.

Disabling essential cookies may affect account sessions, login functions and other casino features.

Where non-essential cookies require prior consent under applicable law, they must be used only after the necessary permission has been obtained. Consent must be capable of being withdrawn where required.

We retain personal information for the period necessary to operate the casino account and meet applicable legal, financial and regulatory obligations.

Some information may need to be retained after an account has been closed.

Account and Registration Records

Registration information may be retained while an account remains active and for a further period where necessary to satisfy legal obligations, investigate account activity or maintain required records.

KYC and Verification Documents

Identity verification records may be retained for periods required under applicable identity verification, anti-money laundering and compliance obligations.

Payment and Transaction Records

Financial records, including deposits and withdrawals, may be retained after account closure to satisfy accounting, compliance and anti-money laundering requirements.

Support Communications

Customer support correspondence may be retained for as long as necessary to manage enquiries, investigate complaints and satisfy relevant recordkeeping obligations.

Deletion and Anonymisation

When information is no longer needed and no applicable obligation requires its retention, it should be securely deleted or anonymised.

Our available operator information does not specify a single fixed retention period for every category of personal information.

At CleanWins, we use SSL-encrypted communications to protect information transmitted through the casino interface.

Our account security procedures also include password authentication, identity verification and payment ownership checks.

Protecting Your CleanWins Account

We encourage account holders to follow these security practices:

• Use a strong, unique account password.
• Keep login credentials confidential.
• Do not share verification codes or password reset links.
• Use only authorised account and payment interfaces.
• Keep your registered email address secure.
• Report suspicious account activity to CleanWins support.

No internet-based service can guarantee absolute protection against every security risk. We assess and respond to personal data incidents according to the applicable requirements.

We may send promotional emails or other marketing communications to customers who have provided the required consent or where another applicable lawful basis permits such communication.

Our marketing may include information about CleanWins casino bonuses, cashback, VIP promotions and other eligible offers.

Customers may have rights relating to their personal information under the data protection laws applicable to the relevant processing activity.

These rights can include access to personal information, correction of inaccurate details and requests for deletion where no overriding obligation requires continued retention.

CleanWins handles privacy enquiries through our customer support channels.

For requests involving your account information, identity documents, transaction records or marketing preferences, contact support@cleanwins.com.

We may need to verify the requester's identity before releasing, correcting or deleting account information.

Can I Delete My CleanWins Account Data?

Customers may request deletion of personal information where the relevant legal conditions are satisfied.

However, account closure does not necessarily result in immediate deletion of all records. Certain KYC, payment and transaction information may need to be retained to comply with legal or regulatory obligations.

CleanWins does not hold a UK Gambling Commission licence, and residents of the United Kingdom are restricted from registering or participating in real-money gameplay.

Our Anjouan gaming licence does not authorise online gambling services for consumers in Great Britain.

Gambling licensing and personal data protection are separate legal matters. The absence of a UKGC licence does not, by itself, determine whether UK data protection legislation applies to a particular processing activity.

Where personal data processing falls within the scope of UK data protection law, the relevant requirements must be satisfied.

CleanWins casino accounts are available only to eligible adults aged 18 or over.

We collect date-of-birth information during registration and may request identification to verify age.

Individuals under 18 must not register or participate in real-money gambling. Where underage account activity is identified, the account is subject to the applicable restrictions and verification procedures.

We may update the CleanWins Privacy Policy when our services, data processing activities or applicable legal obligations change.

Updated information will be made available through the relevant privacy policy section. Where a change requires additional notice or consent, the applicable legal requirements must be followed.

Customers can contact our support team with questions about changes to the handling of their personal information.

For questions about personal data, KYC documents, account records, cookies or privacy rights, contact our customer support team.

Email: support@cleanwins.com

Live Chat: Available 24 hours a day, seven days a week.

Our support services are provided in English. Privacy enquiries requiring identity verification or supporting documentation may involve additional account checks.