CleanWins Casino Terms and Conditions

Welcome to CleanWins Casino. Our Terms and Conditions establish the rules governing account registration, identity verification, casino gameplay, promotional offers, deposits, withdrawals and responsible gambling. By creating and using a CleanWins account, eligible players are required to follow the applicable account and gaming conditions.

CleanWins Casino is operated by Onimim LTD, registered in the Union of Comoros under company number 15765. Our casino operates under an Anjouan gaming licence, reference ALSI-192407051-FB.

Our account rules include a minimum age of 18, one account per person, mandatory identity verification before withdrawals and restrictions on third-party payments. Financial conditions include a £20 minimum withdrawal, rolling payout limits and a 1x deposit turnover requirement.

Additional Service Arrangements

In certain jurisdictions, CleanWins operating arrangements involve a Cyprus-registered service facilitator identified by registration number HE 464873.

The service facilitator's registered address is Smyrnis 25, Kaimakli, 1026, Nicosia, Cyprus.

The role of this entity depends on the applicable service arrangements and does not replace Onimim LTD as the casino operator identified in the supplied operating information.

Our casino services are restricted to adults aged 18 or over who reside in jurisdictions where CleanWins is permitted to accept players.

We require customers to provide accurate personal information during registration and comply with the geographical restrictions associated with the casino.

Minimum Age – 18+

Players must be at least 18 years old to register a CleanWins account or participate in real-money gambling.

We may request proof of age through our identity verification procedures. Accounts belonging to underage individuals are subject to restrictions under the applicable player terms.

Restricted Countries and UK Residents

Residents of the United Kingdom are not eligible to register or gamble at CleanWins Casino.

We do not hold a UK Gambling Commission remote casino licence, and the UKGC regulatory framework does not govern our gambling operations.

The UK national self-exclusion scheme, GAMSTOP, does not cover CleanWins under the supplied licensing arrangements.

UK-specific regulatory protections and dispute resolution procedures applicable to UKGC-licensed operators should not be assumed to apply to CleanWins.

Prohibited Attempts to Bypass Restrictions

Players must provide their genuine residential information and must not attempt to bypass geographical restrictions.

The following practices are prohibited:

• Using a VPN or proxy to conceal a restricted location.
• Providing false residence or identity information.
• Registering an account on behalf of an ineligible person.
• Using another person's account to access restricted gambling services.
• Attempting to circumvent an existing account restriction.

Every CleanWins account must be registered using accurate personal information belonging to the account holder.

Our registration process consists of two steps, followed by account confirmation.

Google sign-in is also described as an alternative registration option. Additional personal details and identity checks may still be required.

One Account per Player

CleanWins permits one account per person.

Players must not create duplicate accounts, register using another person's identity or establish additional accounts to receive repeated welcome bonuses.

Duplicate or misleading registrations may result in account restrictions, investigation or closure under the applicable account rules.

Account Ownership

A CleanWins account is personal to its registered holder.

Account credentials must not be shared or transferred to another individual. Players are responsible for maintaining the confidentiality of their login information and reporting suspected unauthorised access.

Our registered customers access their accounts using the credentials created during registration.

We require account holders to protect their passwords and avoid allowing unauthorised persons to use their casino accounts.

CleanWins Account Security Requirements

• Keep your account password confidential.
• Do not share access with another person.
• Use your own registered email address and account information.
• Do not attempt to access another customer's account.
• Report suspicious account activity to CleanWins support.
• Use the authorised password recovery process when necessary.

Forgotten Passwords

Players who cannot remember their passwords can use the recovery option available through the CleanWins login form.

Creating a duplicate account to avoid a login problem is not permitted under our one-account rule.

Know Your Customer verification is mandatory before a CleanWins withdrawal can be released.

We require identity and payment ownership checks to confirm that the account belongs to the registered customer and that financial transactions use an authorised payment source.

All submitted documents must be genuine, readable and consistent with the registered account information.

We may request additional documentation during the account lifecycle where further verification is required.

CleanWins supports deposits through Visa, Mastercard, instant bank transfer and selected cryptocurrencies.

Our payment conditions specify different minimum and maximum deposit amounts depending on the selected method.

Payment Ownership Requirements

All CleanWins deposits must originate from a payment method belonging to the registered account holder.

Third-party deposits are prohibited. The account name and payment ownership details must satisfy our verification requirements.

Cryptocurrency Payment Conditions

Bitcoin, USDT and USDC deposits depend on the relevant blockchain network and supported wallet arrangements.

Players are responsible for checking the destination address, selected token and blockchain network before completing a cryptocurrency transfer.

Transactions sent using incorrect or unsupported wallet information may be irreversible.

Withdrawal requests are subject to account verification, payment ownership requirements, transaction limits and any outstanding financial or promotional conditions.

Our minimum withdrawal amount is £20. Standard payout limits apply per transaction and over rolling seven-day and 30-day periods.

The stated processing periods are estimates. Additional verification, security reviews, bank processing or blockchain confirmations may extend the time required.

Withdrawal Destination Rules

Withdrawals are generally directed to the original deposit method wherever technically supported.

Where an alternative payout route is permitted, the destination must belong to the verified CleanWins account holder.

Payments to third-party accounts or wallets are not permitted under the supplied account ownership conditions.

Our financial conditions include a 1x deposit turnover requirement before withdrawal.

This means the deposited amount must be wagered once under the applicable account rules before a withdrawal is requested without triggering the reported turnover-related administrative fee.

1x Deposit Turnover Rule

The supplied CleanWins terms specify that an administrative fee may apply where a player requests a withdrawal without completing the required deposit turnover.

This condition is separate from the wagering requirements attached to individual casino bonuses.

CleanWins promotional rewards are governed by the conditions of the individual offer.

Our bonus programme includes a multi-deposit welcome package, weekly reload bonuses, cashback and free spin promotions.

Bonus eligibility may depend on account status, qualifying deposits, promotion codes, eligible games and applicable wagering requirements.

CleanWins Welcome Bonus – 900% up to £6,000

Our Welcome Slot Bonus Pack offers a combined 900% bonus up to £6,000 across multiple qualifying deposits.

The offer uses promo code WELCOME1 and applies to slot games.

Wagering requirements and other restrictions apply to the welcome package. The complete deposit-by-deposit structure, wagering multipliers and expiry rules are not specified in the supplied summary and must be determined from the applicable promotion terms.

CleanWins Weekly Reload – 50% up to £250

Our Weekly Reload provides a 50% deposit bonus up to £250 for eligible existing customers.

The offer requires code WEEKLY250 and a minimum qualifying deposit of £10.

The 25x wagering requirement is calculated using the combined value of the qualifying deposit and bonus.

For example, a £100 qualifying deposit with a £50 reload bonus produces a combined amount of £150 and a wagering requirement of £3,750.

The wagering requirement must be completed within the 10-day promotional period. Exceeding the maximum permitted bet may result in the loss of bonus eligibility or associated winnings under the applicable conditions.

CleanWins Slot Cashback

Our Slot Loss Return promotion offers up to £1,000 per week based on qualifying net losses from slot gameplay.

Cashback credited under this promotion does not have an additional wagering requirement.

Standard account verification and withdrawal rules continue to apply.

CleanWins Live Casino Cashback

Our live casino cashback promotion provides 5% of qualifying net losses, up to £200 per week.

The promotion covers qualifying live casino activity, including roulette, blackjack and baccarat.

No additional wagering requirement is attached to the returned cashback.

Daily Wheel of Fortune

Our Daily Wheel of Fortune promotion offers one wheel opportunity following the first qualifying deposit of the day.

Potential rewards include up to 300 free spins. The actual prize is determined by the wheel result.

Free spin prizes remain subject to the applicable game restrictions, wagering conditions and expiry rules.

Open Banking Free Spins

Our Open Banking Special Offer provides 50 additional free spins on an eligible customer's first qualifying deposit through Open Banking.

The supplied payment conditions specify a £20 minimum deposit for instant bank transfer transactions.

Bonus Abuse and Promotional Restrictions

Promotional offers must be used according to their stated conditions.

Creating duplicate accounts, supplying false information or attempting to manipulate eligibility requirements is prohibited.

We may review suspicious promotional activity and apply account restrictions or bonus-related measures where supported by the applicable terms.

Our casino game catalogue includes online slots, live roulette, blackjack, baccarat, jackpots, RNG table games and crash formats.

Every game follows its own rules, betting limits and payout structure.

Game Rules and Results

Players are responsible for reviewing the applicable game rules before participating.

RNG-based games determine outcomes through randomised systems, while live dealer games follow their respective table procedures.

Previous results do not guarantee future wins. No slot, blackjack strategy or roulette betting pattern can guarantee a profit.

Prohibited Gaming Conduct

The following activities are prohibited under the reported CleanWins account rules:

• Collusion with other players or accounts.
• Use of unauthorised automated gambling software.
• Manipulation or exploitation of gaming systems.
• Deliberate exploitation of technical errors.
• Fraudulent payment or account activity.
• Bonus abuse or attempts to obtain promotions through duplicate accounts.
• Use of false identity information.
• Sharing accounts with unauthorised individuals.

Suspected violations may result in investigation, suspension or closure of the relevant account under the applicable player agreement.

At CleanWins Casino, we recognise the importance of responsible gambling and account-level spending controls.

Our responsible gambling options include deposit limits, session reminders, cooling-off periods and self-exclusion requests.

How to Request Self-Exclusion

Players who wish to stop gambling can contact CleanWins support and request self-exclusion.

Our support team handles these requests through the applicable account restriction procedure.

GAMSTOP does not cover CleanWins under the supplied licensing arrangements. Players should not rely on UK national self-exclusion registration to restrict access to this operator.

We may review accounts where activity appears to violate the applicable player rules.

Account restrictions can arise from suspected fraud, duplicate registrations, prohibited geographical access, incomplete verification or misuse of promotional offers.

Reasons for Account Restrictions

• Underage registration.
• Registration from a restricted jurisdiction.
• Multiple accounts belonging to one individual.
• False or misleading identity information.
• Use of another person's payment method.
• Failure to complete required verification.
• Suspected fraud, collusion or unauthorised software use.
• Violation of applicable bonus terms.
• Responsible gambling restrictions or self-exclusion.

The treatment of account balances, promotional funds and pending withdrawals in the event of suspension or closure is governed by the applicable player agreement and any relevant legal obligations.

Customers can contact our support team about account decisions, withdrawal problems, identity verification, bonus disputes or other concerns.

Our primary customer support channels are 24/7 live chat and email at support@cleanwins.com.

Applicable Licensing Framework

CleanWins operates under the reported Anjouan licensing framework rather than the UK Gambling Commission framework.

Complaints and account disputes are handled through the applicable CleanWins procedures and available processes under that licensing arrangement.

The supplied terms do not establish a specific independent dispute resolution body, formal escalation deadline or guaranteed complaint outcome. These matters must follow the current player agreement and relevant licensing requirements.

Our CleanWins account services require personal information for registration, identity verification, payment processing and account security.

Such information may include contact details, identity documents, payment ownership evidence and transaction records.

Personal data is processed according to the applicable privacy requirements and CleanWins Privacy Policy.

Players should submit sensitive documents only through authorised verification channels and must not disclose their passwords or private cryptocurrency keys to other individuals.

CleanWins account rules, promotional conditions and financial limits may be updated in accordance with the applicable player agreement and legal requirements.

Updated terms should be made available through the relevant casino interface.

Any notification requirements, effective dates or procedures for accepting revised terms are governed by the applicable agreement and relevant law.

Our customer support is available 24 hours a day, seven days a week through live chat.

For written enquiries, verification questions, payment investigations and formal complaints, customers can contact support@cleanwins.com.

CleanWins support is provided in English. No public telephone support line is listed in the supplied contact information.